RMA Request

Note: This form is used for returning product(s) to Aqua Illumination for service.

For retailers, distributors, and all general inquiries or support requests that do not involve a return or service shipment, please visit our Contact Us page.

Be sure to have the product in front of you when completing this form, as you will need model name, serial number and purchase date for warranty verification.

Shipments from Customer to AI: Please note that the customer is responsible for the shipping costs to AI for the return of the defective products(s). For proof of your item being delivered and received by AI, it is suggested that the products(s) be shipped via a carrier. As an example, UPS, FedEx, or any other shipping method which yields a tracking number.

Shipments from AI to Customer: For units that were serviced within the warranty period, AI is responsible for the cost of shipping back to the customer. For units that are outside the warranty period, shipping charges must be covered by the customer.

The AquaIllumination RMA process is available to end users located in the United States of America. For all international warranty service claims, please contact your local country's distributor.

Unclaimed Device Acknowledgment

By submitting this device to Aperture Pet & Life for repair, diagnostic, warranty, or other service, I acknowledge and agree that I am responsible for responding to communications regarding my device and providing any required approvals, payments, or instructions in a timely manner. I understand that if I do not respond to, or otherwise contact Aperture Pet & Life regarding, repair estimates, payment requests, service updates, pickup notifications, or other communications within thirty (30) days of Aperture Pet & Life's attempt to contact me, my device may be deemed abandoned. I authorize Aperture Pet & Life, to the fullest extent permitted by applicable law, to recycle, scrap, destroy, or otherwise dispose of any device determined to be abandoned. I further understand that, at Aperture Pet & Life's discretion, the device may instead be returned to me. Any data remaining on the device may be permanently erased or destroyed during the disposal process, and a device that has been disposed of cannot be recovered. I acknowledge that I am solely responsible for maintaining backups of all data stored on my device. Aperture Pet & Life shall not be responsible for any loss of data, loss of use, or loss of the device resulting from repair, storage, return shipment, abandonment, or disposal of the device in accordance with this policy.

For warranty service (products less than one year old), please upload a copy of your sales receipt with your return. If you cannot provide a receipt, please obtain one from your authorized AI retailer. If a copy of the original purchase receipt is not available, your warranty will be based upon your product's serial number. If any charge(s) will apply to your service request, we will contact you via phone or email for billing information. Return shipping will be included free-of-charge for warranty service. AI will notify you prior to authorizing any repairs or servicing your product.