RMA Request

Our physical offices are currently closed due to the COVID-19 mandate by the state of Pennsylvania. All new RMAs mailed on or after Friday, March 20th may not be processed by the customer service staff until we are permitted to return to the office. We do not yet have a projected date for the resumption of regular business operations. We HIGHLY RECOMMEND you select a carrier that supports package tracking. If you have concerns, please wait until this notice has been removed to mail your package.


Step 1 of 3

  • General Information

    Note: This form is used for returning product(s) to Aqua Illumination for service.

    For all general inquiries and support not involving a return service shipment, please visit our Contact Us page.

    Be sure to have the product in front of you when completing this form, as you will need model name, serial number and purchase date for warranty verification.

    Shipments from Customer to AI: Please note that the customer is responsible for the shipping costs to AI for the return of the defective products(s). For proof of your item being delivered and received by AI, it is suggested that the products(s) be shipped via a carrier. As an example, UPS, FedEx, or any other shipping method which yields a tracking number.

    Shipments from AI to Customer: For units that were serviced within the warranty period, AI is responsible for the cost of shipping back to the customer. For units that are outside the warranty period, shipping charges must be covered by the customer.

    The AquaIllumination RMA process is available to end users located in the United States of America. For all international warranty service claims, please contact your local country's distributor.